Privacy policy
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at help@walkies.co or mailing us at: Unit B5, Enterprise Trading Estate, Crowhurst Rd, Hollingbury, East Sussex, Brighton BN1 8AF
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at help@walkies.co or by mail at
[Re: Privacy Compliance Officer]
Unit B5, Enterprise Trading Estate, Crowhurst Rd, Hollingbury, East Sussex, Brighton BN1 8AF
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Competition- Official Rules
COMPETITION TERMS AND CONDITIONS
Entry
The competition opens on 12th January at 5pm (the "Opening Date") and closes on 12th June at 5pm (the "Closing Date"). Any entries received before the Opening Date or after the Closing Date will not be entered into the Competition
By entering into the Competition you agree to be bound by these terms and conditions ("Conditions") and confirm that all information submitted is true, accurate, and complete. Walkies reserves the right to verify the eligibility of any and all entrants and may, in its sole discretion, disqualify any entrant that fails to satisfy the eligibility requirements. Entrants shall at all times act in good faith towards Walkies and the Competition.
Who Can Enter
The Competition is only open to entry by persons aged 18 or over and resident in the United Kingdom, including Northern Ireland.
How to Enter
To enter any of the Competitions, and to be considered for the Prize (as defined below), you must fulfil the following criteria:
a) upload a photo or post a story tagging “@walkiesdotco” to Instagram b) be following @walkiesdotco on Instagram
Entries that do not comply with Paragraph above will not be entered into the Competition.
Entry into the Competition is free (except for any applicable data usage charges) and on the basis of one entry per person.
By entering the Competition you hereby grant to Walkies a perpetual, non-exclusive, royalty-free, worldwide, transferable right and licence, with the right to grant sub-licences, to share your entry content on social media and use the same for general marketing purposes.
To the maximum extent permitted by law, Walkies excludes liability for any and all losses, damages and claims incurred by any person in connection with participating in this Competition.
If you have any questions about this Competition or if you need to get in touch with us, please contact us via email at help@walkies.co
Winners
Walkies reserves the right to amend the number of winners if there are not sufficient eligible entries, set out in Paragraph 5.
The winners will be chosen at random. If any of the randomly chosen winners do not fill the criteria of Paragraph 5, another winner will be chosen at random by the same means. This decision will be final and no correspondence or discussion will be entered into in relation to the Competition.
Winners will be notified via “direct message” on Instagram, as well as their post being shared to either one of our official social media platoforms or directly to our website.
In the event that you are selected as one of the winners of the Competition, you must respond to Walkies within 7 days of notification of the win otherwise you will forfeit the Prize and Walkies reserves the right to withdraw the Prize from the winner and select a replacement winner.
Prize
The "Prize" for the winners will be a unique discount code up to the value of £100. This code will be a one-time use code, valid for one-off or subscription purchases, it will expire 6 months after creation.
It is the winner's responsibility to check the list of ingredients for products they order with their discount code. Walkies accepts no liability for health issues from potential allergens arising from any of the ingredients.
The Prize is subject to availability and Walkies reserves the right to offer the winners an alternative prize or receipt of the same prize with a delay if a product comprising the Prize is not available.
(a) the Prize is non-refundable, non-transferable, and cannot be redeemed by anyone other than the winners
Your information
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, and how and why we collect, store, use and share such information, your rights in relation to our collection and use of your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about our collection and use of your personal information.
Our Privacy Policy is available on https://walkies.co at https://walkies.co/policies/privacy-policy.
By entering into the Competition, you consent to the use of your personal data by Walkies for the purposes of the administration of the Competition.
General
Walkies reserves the right to amend, or discontinue, temporarily or permanently, the Competition or these Conditions at any time if circumstances beyond its reasonable control make this unavoidable including, without limitation, in the case of anticipated, suspected, or actual fraud.
Walkies reserves the right to withhold or void any entry, or where the entrant breaches (or Walkies reasonably suspects that the relevant entrant has breached or will breach) these Conditions.
Walkies takes no responsibility for entries not received, for whatever reason including, without limitation, lost, stolen, delayed, damaged, and/or incorrect entries. Walkies takes no responsibility for errors, interruption, delay in operation or transmission, line failure, theft or destruction or unauthorised access to entries.
All decisions made by Walkies or any of its third parties in respect of the Competition and/or the Prize will be final and binding and no correspondence will be entered into regarding either or both.
The Competition, together with these Conditions, is governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English courts, except that you may also bring a claim under these Conditions in your local courts if you do not reside in England.